Refund policy

Refund & Return Policy

Because my artwork is original or limited-edition, most sales are final. I create each piece with care, and I want you to be completely satisfied with your purchase.

Damaged or Incorrect Orders

If your artwork arrives damaged or you receive the wrong item:

  1. Email me at art.olena.ivanova@gmail.com within 48 hours of delivery.

  2. Include clear photos of the artwork and packaging.

Once verified, I’ll offer a replacement (if available) or a refund for the purchase price.
(Please keep the original packaging until the issue is resolved, as carriers may need it for inspection.)

Lost Packages

If your package is lost in transit, contact me at art.olena.ivanova@gmail.com within 48 hours.
I’ll work with the carrier to locate your package, and if it is confirmed lost, I’ll arrange a replacement or refund.

Custom or Commissioned Work

Custom or commissioned pieces are non-refundable. I’ll keep you updated throughout the process to ensure the final artwork meets your expectations.

Color and Appearance

Please note that colors may vary slightly depending on your screen settings. Minor variations in color or texture do not qualify for a refund.

Questions

If you have any questions about your order, shipping, or returns, you can always reach me at art.olena.ivanova@gmail.com.

Thank you for supporting my art — your satisfaction is very important to me, and I’ll do everything I can to make sure your artwork arrives safely and beautifully.